FCA Brands Score High Marks in 2020 J.D. Power Initial Quality Study
The results are in for this year’s J.D. Power Initial Quality Study and the results have us popping champagne bottles here at Fury Ram Truck Center. And this year, Ram proves its worth by soaring to No. 3 on the wings of its new, redesigned lineup. But the truck maker isn’t the only FCA brand to score high marks in the 2020 J.D. Power Initial Quality Study. Sister brand Dodge was tied for the top spot among 31 competitors, making history as the first domestic brand to achieve a No. 1 ranking in the study’s 34-year run. Keep reading to see the results that have FCA fans whistling dixie!
What is the J.D. Power Initial Quality Study?
The J.D. Power U.S. Initial Quality Study serves as the industry benchmark for new vehicle quality measured after the first 90 days of ownership. The J.D. Power Initial Quality Study examines 233 problems, which J.D. Power organizes into nine categories: Climate, Driving Assistance, Driving Experience, Exterior, Features/Controls/Display (FCD), Infotainment, Interior, Powertrain and Seats.
How Did FCA Perform in the 2020 J.D. Power Initial Quality Study?
Brands are ranked by the total number of problems reported per 100 vehicles studied. This this year, the FCA family outperformed the industry average with a total of 153 (low numbers being good). That’s 13 less than the industry average and 10 less than its closest-ranked competitor.
Despite the short-term nature of the study, J.D. Power Initial Quality Study rankings have been proven an excellent predictor of long-term reliability. Automakers worldwide use this information to measure and compare their competitive performance – helping them to design and build higher quality vehicles.